As the country continues to deal with impact of COVID-19, we wanted to take this opportunity to assure you that we, at HSF health plan, are doing everything we can to ensure the safety of our staff and the continued delivery of service to you, our policyholders.

As the situation evolves there will inevitably be an impact on our service levels which may result in delays, but please be assured that we will do our utmost to respond as quickly as possible.

Our offices are open 10am to 3pm, Monday to Friday. Our staff continue to work remotely to ensure a good service for our customers.

MyPolicy application is available to track claims, balances and payments. If you have not already signed up to MyPolicy, please do so at

HSF Assist continues to operate but we do anticipate some delays as demand for the GP Advice Line and Prescription Service increases. Details of this service can be accessed in your welcome pack information.